Bizzo Casino Privacy Policy

This Privacy Policy explains how Bizzo Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with our platform in Canada. It is intended to help you understand your privacy choices and the safeguards applied to your information.

By using Bizzo Casino, you acknowledge that your information may be handled as described below. Our services are available only to individuals who are at least 18 years old. If you do not agree with this Privacy Policy, please do not use the website or related services.

Information We Collect

We collect information that is necessary to operate a secure, reliable, and personalised online casino. The information collected may vary depending on how you use Bizzo Casino and the features you access.

Information you provide

• Account details, such as your name, date of birth, country of residence, username, and contact details.
• Verification information, which may include identity or age verification documents when required for account security or responsible access controls.
• Transaction details, including deposits, withdrawals, payment method information, transaction history, and related records. Full payment card details may be processed by approved payment providers rather than stored directly by Bizzo Casino.
• Communications, including messages sent to customer support, feedback, complaints, survey responses, and information provided during account enquiries.
• Preferences and account settings, including language, promotional choices, and responsible gaming settings.

Information collected automatically

When you access the website, we may receive technical and usage information such as your IP address, browser type, device characteristics, operating system, approximate location, pages viewed, session times, referral sources, and interactions with website features. We may also record account activity, game activity, login events, payment actions, and security-related events.

We do not ask you to provide personal information belonging to another person. If you submit information about someone else, you should have appropriate permission to do so.

How We Use Information

Bizzo Casino uses personal information for clear operational, security, and service-related purposes. These purposes may include:

• Creating and managing your account.
• Providing casino games, payment functionality, customer support, and other requested services.
• Confirming age, identity, account ownership, and eligibility to use the platform.
• Processing deposits, withdrawals, refunds, and transaction enquiries.
• Detecting and preventing fraud, unauthorised access, collusion, abuse, and other activity that may compromise the platform or its users.
• Maintaining accurate business and transaction records.
• Monitoring website performance, troubleshooting technical issues, and improving usability.
• Sending service messages, account notices, security alerts, and information needed to administer your account.
• Sending marketing communications where permitted and where you have made the relevant choice. You can usually opt out of promotional messages through the available unsubscribe method or your account settings.
• Applying responsible gaming tools and responding to requests relating to account limits, suspension, or closure.
• Establishing, exercising, or defending legal rights and handling disputes or complaints.

We may use aggregated or de-identified information for analysis, reporting, service development, and performance measurement. Information in this form is designed not to identify you directly.

Cookies and Similar Technologies

Bizzo Casino may use cookies, software development tools, pixels, local storage, and similar technologies. These technologies help the website remember settings, keep accounts secure, maintain sessions, understand how visitors use the platform, and improve website functionality.

Some cookies are essential for features such as logging in, navigating the website, protecting transactions, and maintaining security. Other technologies may support analytics, personalisation, or promotional measurement. Depending on your browser and device, you may be able to block or delete cookies. Disabling essential cookies may affect the availability or performance of certain services.

Where applicable, cookie preferences can be managed through browser controls or tools made available on the website. Removing a cookie does not necessarily delete information already associated with your account.

Data Sharing

We may share personal information when reasonably necessary to provide services, protect users, operate the business, or meet applicable obligations. Recipients may include:

• Payment processors and financial service providers that handle deposits, withdrawals, refunds, and payment verification.
• Identity verification, fraud prevention, analytics, hosting, information technology, customer support, and security providers.
• Professional advisers, auditors, insurers, and business consultants who are subject to confidentiality obligations.
• Corporate entities involved in a restructuring, merger, acquisition, sale of assets, or similar business transaction.
• Authorities, courts, or other authorised parties where disclosure is required or reasonably necessary to address fraud, security, disputes, or legal processes.

Service providers are expected to use information only for authorised purposes and to apply suitable safeguards. Bizzo Casino does not sell personal information as a routine business practice. We also do not disclose account information to unrelated parties for their independent marketing without an appropriate basis or your permission where required.

Data Security

We use administrative, technical, and organisational measures intended to protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff confidentiality requirements, and payment security practices provided by specialised partners.

No website, network, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential, using a secure device, and notifying Bizzo Casino promptly if you suspect unauthorised access to your account. We may restrict or suspend access while investigating a security concern.

Data Retention

We keep personal information for as long as it is reasonably required for the purposes described in this policy. Retention periods depend on the type of information, the nature of the relationship with you, account activity, security needs, dispute risks, and any applicable record-keeping expectations.

When information is no longer needed, we may delete it, anonymise it, or place it beyond active use. Some information may remain in secure backups for a limited period or be retained where necessary to resolve disputes, prevent repeated abuse, protect the platform, or maintain appropriate business records.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights concerning your personal information. These may include the ability to:

• Request access to information held about you.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion of information where there is no continuing reason for its retention.
• Object to or ask for restrictions on certain processing activities.
• Withdraw consent where processing is based on consent, without affecting earlier processing.
• Opt out of promotional communications.
• Request information about how your data is used or shared.

Rights are not always absolute and may be subject to verification, security requirements, legal exceptions, or the need to protect other individuals. To make a privacy request, we may ask for information that confirms your identity and helps us locate the relevant account. We aim to respond within a reasonable timeframe and may explain if a request cannot be fully completed.

Third-Party Services

The Bizzo Casino website may contain links, integrations, payment options, or other features supplied by third parties. These providers may collect and process information under their own privacy notices. We encourage you to review their policies before using external services or leaving the Bizzo Casino platform.

Third-party content and links are provided for convenience and do not mean that Bizzo Casino controls the privacy practices, security measures, or availability of those services. Information shared directly with an external provider may be subject to that provider's terms.

International Transfers

Some providers that support Bizzo Casino may process information in countries other than Canada. Where information is transferred across borders, we take reasonable steps to select service providers with suitable safeguards and to handle the transfer in a manner consistent with applicable privacy expectations.

International processing may involve different privacy frameworks from those in your place of residence. By using the services, you understand that authorised providers may process information in other jurisdictions for hosting, payment, security, support, analytics, or related operational purposes.

Policy Updates

We may update this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The revised version will be published on the website with an updated effective date where appropriate.

We recommend reviewing this page from time to time. If a change materially affects how we handle personal information, we may provide additional notice through the website, by email, or through your account. Continued use of Bizzo Casino after an update means that the revised policy will apply to future use of the services.

Contact Information

If you have a question about this Privacy Policy, want to exercise a privacy right, or need help understanding how your information is handled, contact the Bizzo Casino support team at [email protected]. Please include enough detail for us to understand your request, but do not send payment card numbers, passwords, or other unnecessary sensitive information.

We may need to verify your identity before providing account information or completing a privacy request. If your enquiry concerns account access, responsible gaming, payments, or security, our support team can direct it to the appropriate function.

Last updated: 9 September 2026